Participant-Driven Delivery of Integrated Social Services: Building a Model and Examining Its Implementation
Working Paper #60
Publisher: Oakland, CA: Mathematica Policy Research
Feb 01, 2018
- Breaking down barriers between entities may be a logical step to helping participants in social service programs but it may not be enough to overcome obstacles unless organizations develop a process for working with participants to customize and integrate services.
- Partners help organizations expand service offerings by offering more specialized services.
- Participant-driven service integration seems to include a process of assessing needs and setting and tracking goals in each program area, a process that is consistent with goal-setting coaching.
- Organization-driven service integration tends to include organizations offering a predetermined set of integrated services to almost all participants.
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