Integrated Service Delivery: Site Visits to Organizations in the Working Families Success Network (WFSN)
Publisher: Washington, DC: Mathematica Policy Research
Jan 31, 2018
- Organizations structure service packages across pillars in different ways to implement ISD.
- Organizational partners facilitate ISD by offering access to additional services that the organizations themselves do not provide.
- Organizations use strategies such as participant goal setting, developing trusting relationships with participants, and tailoring service content to engage and retain participants in services across pillars.
- Organizations use data to track (1) whether participants are accessing services across the three pillars and (2) participant outcomes; however, not all staff collect and use data consistently within and across organizations.
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