Using Health Information Technology to Support Quality Improvement in Primary Care
Discussions with experts and representatives of exemplary primary care organizations suggested that to effectively use health IT for QI, primary care practices require four interconnected factors, none of which is sufficient in isolation:
- a practice culture with a strong commitment to using health IT for QI,
- high-functioning health IT tools to enable tracking and extraction of data,
- practice clinical team and staff knowledge and skills related to both health IT and QI, and
- practice processes and workflows that incorporate effective use of health IT for QI.
Ideally, these factors are supported by:
- financial incentives to offset capital, training, and clinician and staff time costs related to QI activities; and
- transformation assistance, to build practice skills, processes, and workflows, which might include consultation with experts in IT and QI, practice facilitation or coaching, and access to recognized best practices.
Improving Patient Centered Medical Home Research, Evaluation, and Implementation
U.S. Department of Health and Human Services
U.S. Department of Health and Human Services, Agency for Healthcare Research and Quality